Updated June 18, 2008
Protecting Your Personal
Information
What Information Do You
Gather About Me?
Does The Site Use Cookies?
Sharing Your Personal
Information
What Choices Do I Have?
Passwords
Links To Other Web Sites
Children
Trademark
Advantage Self Storage Contact Us Page
Changes To This Online
Privacy Policy
What about Security on
Castleministorage.com Web Sites?
Is My
Information Safe?
Customer Care
Advantage Advisors, LLC, and all associated
Storage Alliance™ and Advantage Self Storage™
stores and entities (CASTLE) have prepared
this Online Privacy Policy to describe the types
of personal and non-personal information
collected through its Web site
www.castleministorage.com,
the use of such information, and to whom and
under what circumstances such information is
disclosed. By using our Web sites, you signify
your assent to this Online Privacy Policy. If
you do not agree to the terms of this Online
Privacy Policy, please do not use the Web site.
Protecting Your Personal
Information
We
want to address any questions you may have about
Castle's online information practices. For that
reason we have adopted and posted this online
privacy policy. If you have questions or
concerns regarding this policy, you should
contact Castle at the following address:
Email:
e-contact@castleministorage.com
Fax: 877-838-4084
Mail: Castle Mini Storage
P.O. Box 7324
Golden, CO 80403
What Information Do You Gather About Me?
We collect only from
you the personal information you voluntarily
provide in order to deliver the best possible
service and to bring you information about
products that we think may be of interest to
you. For example, our Web site contains a
password protected link to your self storage
account from which you can pay your Customer Use
Fee and other associated fees on your current
account, or access to the unit inventory at some
of our locations or make a deposit to open a
new account and reserve the usage of a self
storage space at a certain location or purchase
CASTLE's products and services (e.g. boxes,
locks, packing supplies). If you decide to place
an order via our Customer Care Center, we ask
you to provide us with information necessary to
process your order, which may include, but not
limited to, name, unit number, password,
physical address, billing address for your
credit card, telephone number, facsimile number,
Email address, company name, title, whether you
are a current CASTLE customer, prior
purchases from the Customer Care Center, and a
credit card or transaction card number,
expiration date, CVV Number/V-Code and billing
address.
We collect your Email address so we can send you
information about your order and its status. We
may also let you know, via Email, about other
notices and updates concerning the property,
your use of the property, your accounts or
reservations, and other products and services.
The credit card or transaction card information
that is collected is used strictly for billing
and payment purposes.
We also collect messages sent through our email
contact links so we can respond to your
questions or concerns.
Finally, we collect information about visitors
to the Web site, including IP address, ISPs, and
browsers. However, this information is not
linked to any personally identifiable
information. We use this non-personal
information to analyze Web site traffic,
distribute the load across our servers and
improve the operation of our Web site. CASTLE
may collect information about your browsing
behavior, such as the date you visit the Web
site, the areas or pages of the Web site you
visit, the amount of time viewing the Web site,
the number of times you visit the Web site, and
other click-stream information.
CASTLE may use the information collected from
you for any of the following purposes: to
facilitate your use of our Web site and better
understand your needs; to process and fulfill
your orders from the Customer Care Center; to
respond to your inquiries or requests for
information; to send you information,
promotional materials, and offers from
CASTLE, as well as from any affiliates or
partners; to contact you when necessary; to help
address problems with our Web site; to
administer the site; to conduct internal reviews
of the Web site; to protect the security and
integrity of the Web site; and to provide you
with a greater online experience at our Web
site.
Electronic mail messages may be intercepted by
third parties and are not protected by
CASTLE. If you use a public computer or
terminal, be sure no one is watching over your
shoulder and always log out when you complete an
online session. Please do not share or send
sensitive account information via Email. We
will never send an Email or call you asking you
for your User ID, password, social security
number, or FEIN.
If you receive a suspicious Email that appears
to be from CASTLE, keep the Email in your
inbox and report it to us at
webmaster@castleministorage.com
or by calling CASTLE customer service at
(301) 774-0243 Please do not forward the
Email to CASTLE unless CASTLE requests
it. For more information, contact the Federal
Trade Commission at
www.ftc.gov.
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Does The
Site Use Cookies?
Yes. In order to
identify you and your shopping cart, we drop a
cookie as you move through our Customer Care
Center and online store. A cookie is a small
file that is sent to your hard drive that helps
diagnose problems with our server and administer
our Web site. We will not attempt to gather your
computer hardware or software information or
your demographic information.
The user can always choose to disable cookies in
the browser settings. However, that would
prevent the identification of the user through
each stage of the online buying process and the
ability to view our Web site. The "help" segment
of the toolbar on most browsers explains how to
configure the browser to not accept new cookies,
how to have the browser inform the user when he
or she receives a cookie, and how to erase
cookies from hard drives.
Sharing Your Personal Information
CASTLE does not
sell or otherwise provide your information to
unrelated third parties. CASTLE does make
your contact information available to other
customers, vendors, or service providers. Under
no circumstances will we intentionally make your
personal home address or telephone number
available to third parties unless you indicated
these as your contact information and request
that we provide your contact information to
third parties. We strongly recommend that you
use your business address for contact purposes.
CASTLE may provide aggregate statistical
information about our customers, but these
statistics will not include personal identifying
information.
Top of
the Page
What
Choices Do I Have?
We use your Email
address to communicate with you about your order
or inquiry. In addition, we may occasionally
send you information about your account or
reservation, special offers and new services. If
you would rather not receive these messages,
please notify us via Email to
e-contact@castleministorage.com. In
addition, if you would like to access or change
any contact information you have provided to us,
please notify us via Email to the email address
found on the “Locations” section for the store
in which you are a customer.
Passwords
If you are asked to
create a password, please use a combination of
capital and lower case letters, numbers and
symbols whenever possible. Using words, your
name or your Email address as your password is
not recommended. Passwords should not be shared
with anyone.
Links to
Other Web Sites
CASTLE has
established relationships with other companies
in order to offer you specialized services.
Access to these other companies is available by
means of links to their Web sites from our Web
site. We provide these links as a service to our
users. We do not sponsor or endorse these other
Web sites. We are not responsible for the
content of any other sites since we do not own
or control these other companies or their sites.
The CASTLE is not responsible for their
privacy practices, their Terms and Conditions
(Terms of Use), or the content of their Web
sites. Accordingly, CASTLE recommends that
you review the privacy policy and Terms and
Conditions (Terms of Use) posted on any Web site
you access from our Web site.
Our online payment and reservation modules are supported
by servers owned and operated by SMD Software
and interface with other servers owned and
operated by our electronic payment processors.
It is common practice within E-Commerce to have
third party vendors such as these, support and
enhance the capabilities of a proprietary web
site. These links are necessary to transact
business with CASTLE and CASTLE relies on
the expressed standards of professionalism,
security and privacy of these third parties.
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Children
CASTLE does not
direct its Web site to, nor does it knowingly
collect any personal information on, children
under the age of 18.
Trademark
Castle Mini Storage, castleministorage.com and the
associated logos are registered trademarks and
service marks of Advantage Advisors, LLC. Use
of this Web site does not grant the user
any rights to use the CASTLE trademarks or
CASTLE Web site content.
CASTLE's Contact Us Page
You can contact us at
e-contact@castleministorage.com or
use our contact information found on each of the
store’s Location page to ask a question, request
product information, or provide comments on our
service. We capture every message that comes to
us and try our best to respond within at least
48 hours of receipt.
Changes to This Online Privacy Policy?
CASTLE reserves the
right, at its sole discretion, to change,
modify, add or remove portions of this Online
Privacy Policy at any time. Accordingly,
CASTLE recommends that you revisit this
Online Privacy Policy from time to time to
ensure that you are aware of the current privacy
practices. Your continued use of the Web site
following any changes signifies your acceptance
of these changes.
Top of
the Page
What about Security on CASTLE's Web Site?
Is My Information Safe?
Your credit card or transaction card information
is secure while being transferred. CASTLE
utilizes Secure Sockets Layers (SSL), to
safeguard your credit card and information. SSL
encrypts your data so that none of your personal
information can be read in transit.
-
CASTLE uses 128 bit DES
(Data Encryption Standard) Key Encryption
technology to store your credit card
information in our database.
-
In order to ensure that the
information that you send is encrypted:
Microsoft Internet
Explorer: Verify that the lock in the
lower right hand corner of your browser
is in the closed position.
Customer Care
Is there something you
could not find? Do you need additional
information regarding the Web Site Online
Privacy Policy? There are several ways to
contact us:
-
Use
e-contact@castleministorage.com to
reach us via Email and tell us your
comments.
-
Call CASTLE Headquarters
at 303-642-7798
-
Fax: 877-838-4084
Mail: Castle Mini Storage, P.O. Box 7324,
Golden, CO 80403
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